The Public needs to know a few things before booking a cheap airline ticket through Spirit Airlines( http://www.Spirit.com or http://www.spiritair.com ). What they don't tell you until you are ready to check in is that there is a bag charge even for carry on bags.
Example: One week ago I flew Delta and my laptop bag was considered my personal bag and I was allowed one carry-on in addtion. So I had my suitcase and rolling laptop bag that both went for free as carry-ons. Not with Spirit! Not only do they charge you $45 for a checked bag going underneath, but they charge you $50 for a carry-on. You are allowed one personal item.... maybe!
So I was told my rolling laptop bag is too big to be a personal item. So we had 2 suitcases, a bag of food items we were taking for someone else and my computer bag. They charged us $190 because all of our bags were too big for personal items. AFTER charging us, they decided that the computer bag is a personal item after all but... "So sorry the bag charge is NON-Refundable"!
We opted to drive to Dallas, spend a night at the motel because we were leaving early all because the tickets were so much cheaper only to find out that we have to pay $190 extra for bags. We could have flown out of Ft Smith AR for about the same amount of money taking into consideration of the motel and parking and the exorbitant bags fees that we are paying in addition to our cheap Spirit tickets that are now not so cheap.
I said to my wife, this is the last time I will fly Spirit and the lady ahead of me turned around and said I agree. People were not happy because they were not told that carry-ons were not free when they booked their tickets so there was ticket counter drama and a long slow wait to get boarding passes and to check in our bags. Spirit just lost several customers and I will discourage everyone from flying on them until they change their policies.
Then we get to the gate and they are repairing the plane and our flight is expected to leave 3+ hours later than scheduled... UGH
SPIRIT AIRLINES, YOU SHOULD REMEMBER AN UNHAPPY CUSTOMER IS NOT GOOD AND A BUNCH OF UNHAPPY CUSTOMERS IS REALLY NOT GOOD.
The general public shoukld be aware that Spirit tickets are NOT cheaper at all once they are finished gigging you for all of the bag fees.
Phil Petre
(918) 649-7555
philpetre@gmail.com
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